:root{
  --navy:#1F3864; --navy-d:#16294A; --teal:#2E86AB; --teal-d:#22688A; --teal-l:#EAF4F8;
  --blue:#2E74B5; --fill:#EEF3F8; --fill2:#F5F7FA; --ink:#1A1A1A; --text:#1A1A1A;
  --gray:#595959; --lgray:#64707F; --line:#C9D4E4; --amber:#C55A11; --red:#B23A48;
  --green:#1E8A5A; --dgreen:#146E46; --white:#FFFFFF; --yellow:#FFECB3;
  --lightred:#FADBE0; --sand:#FDF6E3; --sandline:#E0C98A;
}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-print-color-adjust:exact;print-color-adjust:exact}
body{font-family:"Segoe UI",Calibri,"Helvetica Neue",Arial,sans-serif;color:var(--ink);
  font-size:10.5pt;line-height:1.5;background:#E8EDF3}
.page{width:210mm;min-height:297mm;margin:0 auto;background:#fff;position:relative}
@media screen{.page{margin:22px auto;padding:16mm 15mm 14mm;box-shadow:0 2px 18px rgba(22,41,74,.18)}}
@page{size:A4;margin:14mm 14mm 16mm}
@page{
  @bottom-center{content:"Khaled Medhat Mahmoud \00b7 SLA Operations Automation \2014 Page " counter(page);
    font-family:"Segoe UI",Arial,sans-serif;font-size:8pt;color:#8C94A3}
}
@media print{
  body{background:#fff}
  .page{margin:0;box-shadow:none;width:auto;min-height:auto;padding:0}
  .page{break-after:page}
  .page.last{break-after:auto}
  .cover{margin:-14mm -14mm -16mm -14mm;padding:30mm 24mm;min-height:297mm}
}
.kicker{font-size:8.5pt;font-weight:700;letter-spacing:.16em;text-transform:uppercase;
  color:var(--teal);margin-bottom:2px}
h2{font-family:Georgia,"Times New Roman",serif;font-size:16.5pt;color:var(--navy);
  border-bottom:2px solid var(--line);padding-bottom:4px;margin:0 0 8px;break-after:avoid}
h3{font-family:Georgia,"Times New Roman",serif;font-size:11.5pt;color:var(--navy);
  margin:12px 0 4px;break-after:avoid}
p{margin:5px 0}
ul{margin:4px 0 8px 18px}
li{margin:3px 0;padding-left:2px}
strong{color:var(--navy-d)}
.lead{font-size:11pt;color:var(--gray)}
.small{font-size:9pt;color:var(--gray)}
table{width:100%;border-collapse:collapse;font-size:8.4pt;margin:8px 0 6px}
th{background:var(--navy);color:#fff;text-align:left;padding:4px 7px;font-weight:600;
  border:1px solid var(--navy);font-size:8.4pt;break-inside:avoid}
td{border:1px solid var(--line);padding:4px 7px;vertical-align:top}
tbody tr:nth-child(even) td{background:var(--fill2)}
thead{display:table-header-group}
tr{break-inside:avoid}
.callout{background:var(--fill);border-left:4px solid var(--teal);padding:9px 13px;
  margin:10px 0;break-inside:avoid}
.callout .t{font-weight:700;color:var(--navy)}
.callout.red{border-left-color:var(--red);background:#FBECEF}
.chip{display:inline-block;font-size:7pt;font-weight:700;letter-spacing:.1em;
  text-transform:uppercase;color:#fff;padding:2px 9px;border-radius:9px;vertical-align:middle}
.chip.recon{background:var(--teal)} .chip.own{background:var(--amber)}
.chip.demo{background:var(--red)} .chip.acc{background:var(--navy)}
figure{margin:12px 0;break-inside:avoid;text-align:center}
figure svg{max-width:100%;height:auto}
figcaption{font-size:8pt;color:var(--gray);font-style:italic;margin-top:4px;text-align:center}
.cover{background:var(--navy);color:#fff;padding:30mm 24mm}
.cover .kicker{color:#7FB3CE}
.cover h1{font-family:Georgia,"Times New Roman",serif;font-size:32pt;line-height:1.14;color:#fff;margin-top:6px}
.cover .rule{width:66px;height:4px;background:var(--teal);margin:20px 0 16px}
.cover .sub{font-size:12.5pt;color:#C9D6E8;line-height:1.6;max-width:150mm}
.cover .meta{margin-top:30mm;font-size:10pt;color:#A9B8CE;line-height:2}
.cover .meta b{color:#fff}
.cover .note{margin-top:14mm;border:1px solid #33507E;border-left:4px solid var(--teal);
  background:var(--navy-d);padding:12px 16px;font-size:9.5pt;color:#C9D6E8;line-height:1.65}
.two-col{column-count:2;column-gap:10mm}
@media print{.two-col{column-count:1}}
.snap td:first-child{font-weight:600;color:var(--navy);white-space:nowrap;width:28%}
.kpis{display:flex;gap:8px;margin:10px 0;break-inside:avoid}
.kpi{flex:1;background:var(--fill);border-top:3px solid var(--teal);padding:9px 12px}
.kpi .v{font-family:Georgia,serif;font-size:15pt;color:var(--navy);font-weight:700}
.kpi .l{font-size:8pt;color:var(--gray);margin-top:2px}
.kpi.amber{border-top-color:var(--amber)} .kpi.green{border-top-color:var(--green)}
.kpi .v.green{color:var(--green)} .kpi .v.amber{color:var(--amber)}
.pill{display:inline-block;background:var(--teal-l);color:var(--navy);font-size:8pt;
  font-weight:600;padding:1px 8px;border-radius:8px;margin:0 2px}
.post{background:var(--fill2);border:1px solid var(--line);border-radius:6px;padding:12px 16px;font-size:9.5pt}
.post p{margin:6px 0}